1. Automated Credit Card debt reminders.
Potential Recommendations:
New methods to inform customers about due payments.
- There is a greater need to embrace new solutions for credit card holders, considering the prevalent scams like the "call center gang".
- Developing systems to send regular email and SMS notifications to customers about their credit card payments, even when no payment is due, can help customers stay informed about their debt. This awareness can also protect them from falling victim to phone scammers.
